Hillstone Management Training Manual

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  1. Hillstone Management Training Manual Download
  2. Hillstone Management Training Manual 2020
  3. Hillstone Management Training Manual 2020
  4. Hillstone Management Training Manual Free
  5. Hillstone Management Training Manual Download

This manual provides an overview of training management and how to use the manuals made by the Project on Improvement of Local Administration in Cambodia (PILAC). The following sections first introduce an overview of training management.

  • For $100, Get Mgmt. & Staff Manuals, 100 Forms, Checklists-Customize in MS Word. See Deals, 12 Manuals, 100 Forms, Templates, Checklists-2000+ Training Materials-Download Now See 60 FREE Sample Pages Below-12 Manuals & Forms. Restaurant Manual for Operations (SOP for Owners & Managers): 400-pages View Full Table of Contents or Buy Now.
  • Training one MFI’s human resources and staff management team: Training an MFI’s human resource and staff management team is the ideal training situation will allow the trainer to tailor all examples to directly address the needs of the one MFI, and the process of developing one or more HR tools, procedures or policies within their institution.

A career at Hillstone, whether in management, the culinary arts, or professional service, is one that rewards individuals who have a deep respect for learning and a commitment to becoming the best at one’s profession. We seek people who choose high standards as a guiding principle and who are fulfilled by the essence of a service based culture.

For an interesting read on our company, check out what Bon Appétit magazine had to say in their April 2016 issue.

Restaurant Staff Positions

HillstoneTraining

Individuals seeking staff positions including roles in service, bartending, front door hospitality, and culinary, are selected by the management teams at each restaurant.

Careers in Management

Training

At Hillstone, you will immerse yourself in a dynamic learning environment, where daily standards and rigorous feedback help you develop into the leader you want to become. If your strengths include taking action, critical thinking, creativity, and grace, we encourage you to apply.

Hillstone management training manual download

Restaurant Management

The journey begins in one of our restaurants. Over the course of four months, each candidate will receive hands-on experience as a server, bartender, greeter, prep/line chef, and more. Interspersed with these duties are frequent manager shifts, including work with our restaurant accountant, Culinary Manager and General Manager. Finally, manager trainees will complete a series of advanced projects in strategic areas including operations, systems, human resources and building sales. Feedback is frequent, candid, and fair, without the simplified grading systems and reductive evaluations found in corporate chains. We believe development is most powerful when it happens through intelligent dialogue and collaboration.

Culinary Management

Our back-of-the-house programs substitute more in-depth chef training for front-of-the-house responsibility. Potential Culinary Managers at Hillstone generally pursue one of two tracks: one which leads to detailed operating responsibilities for a particular restaurant, and the other which culminates in an Executive Chef role. While the latter tends to attract candidates with formal culinary education, such training is not required for consideration. Hillstone welcomes candidates with culinary degrees who would prefer to pursue training with a front-of-house emphasis.

Summer Internships

Hillstone offers a limited number of summer internships to exceptional candidates currently enrolled in an accredited undergraduate institution. The three-month paid program is essentially a miniature version of our management training program, in which the intern will work through the multiple functions of the restaurant. The internship also includes a summer-long project, jointly created between the intern and General Manager. Admission is highly selective, targeting candidates who want to get a jump-start on their careers with Hillstone.

In today’s restaurants, your restaurant servers need to be highly trained. As a restaurant owner or manager, you cannot afford to provide only average service to your guests!

Average customer service means that only 16% of customers will recommend your restaurant to other people. When your servers provide average, run-of-the-mill service, they fail to encourage customers to rave about your restaurant to others.

The restaurant server training manual will help you transform your service staff into knowledgeable servers. The most important part in the restaurant server training manual is the server steps of service. Basically, the process begins when the guest arrives through your front doors all the way up to when the guest departs the restaurant. The steps of service will teach servers how to wait on customers, communication, ordering, deliver food (standard check times), etc.

What are the steps of service?

Step 1
  • Greet the Guest – Immediately upon the guest entering the Restaurant.
  • Have a sincere, friendly smile.
  • Hi, Welcome to “Your restaurant’s name” how many in your party.
Step 2

Hillstone Management Training Manual Download

  • Seat the Guest – Immediately when there is an open table.
  • Stay within arm’s length of the guest as you are seating them.
  • Senior Citizens – guest with walkers & canes seat up front if possible.
  • Tell servers how many guests and the table number.

Hillstone Management Training Manual 2020

Step 3
  • The server greets the table with a sincere smile within 2-Minutes.
  • Place silverware on the table so other employees know the server greeted the guests.
  • Server introduction to the guests by his/her first name.
  • If you don’t recognize the guests, then ask them if they visited here before.
  • Talk about the features and specials.
  • Start with the drink orders & suggestively sell an appetizer.
Step 4
  • The server places the drink orders and appetizers in the POS system.
  • Drink Orders are delivered within 4 Minutes to the guest.
  • The server takes the guest order from left to right.
  • Enter the entire order into the (POS) system within 2 Minutes.
Step 5
  • Entrées are delivered to the guest within 15 Minutes.
  • Check back after 2 bites to ensure everything is okay.
  • Automatic refills and remove any dirty dishes.
Step 6
  • Suggest desserts within 2 bites of the guest finishing the entrees.
  • Deliver the desserts within 7 Minutes or less / suggest coffee or milk.
  • Drop off the check, and if servers are managing their own checks (server banking) then the server reminds the guest that you will take the payment when they are ready.
  • When receiving credit card payments, process and close the check out immediately, otherwise if you don’t your table turn times will be affected.
  • Please thank the guest with a warm, sincere smile and invite them back
  • Reset the tables immediately after the guest leaves.
  • Reset the table per standard and wipe the seats, booths and clean the floors before the next seating.

Restaurant Server Training Manual Sample Images

Hillstone Management Training Manual 2020

Restaurant Server Training Manual

Paperback version: $14.99

Hillstone Management Training Manual Free

Downloadable PDF version $9.99

Hillstone Management Training Manual Download

In addition, Other Great Restaurant Training Manuals

  • The Manager’s Walk-Through and Figure Eight Manual– More Information or to Purchase
  • Restaurant Training Manual – More Information or to purchase
  • Restaurant Kitchen Training Manual – More Information or to Purchase